Frequently Asked Questions

Top FAQs

I need to change something on my order, how do I do this?

Where is my order?

When do you ship?

Where do you ship to?

What form of payment do you accept?

Do you offer financing?

What is your return policy?

My bag was damaged upon arrival. How can I return it?

As the bags are handmade does one look exactly like the photograph on the website?

How do I care for my bag?

How long will my order take to arrive?

How does Djimi Djama help the women in Africa?

What is Djimi-Djama?

What is the mission of Djimi-Djama?